Purpose:Knowledge about the what, why, who, and how of RPAUnderstand the characteristics of “RPA-friendly” tasksLearn how to work with RPA from “Idea to Robot”Goal:Achieved insights into the benefits and opportunities of RPAReady to identify and qualify “RPA-friendly” tasksDeliverables:Presentation incl. links to additional resources:Lacity & Willcocks, 2021Ribiero et al, 2021Microsoft about Power Automate, 2022Idea Catalog template to be used in session 2